Montana Office of Tourism
CRISIS MANAGEMENT
Managing information during crisis situations is an important role for Montana's Tourism and Recreation Industry Partners. Being able to manage crisis situation information takes planning and preparation before any crises arise and effective implementation once situations get underway.
Montana Promotion Division Crisis Communication Action Plan
Crisis Communication Contact Lists (updated January 2008)
Below you will find information developed for a Crisis Communication Workshop held at the June 2005 TAC meeting in Big Sky. The materials were developed and organized by:
• Lisa Jones, LJ Communications, Whitefish
• Susan Doherty, Partners Creative, Missoula
• Terry Chute, US Forest Service Capitol City Coordinator, MT Governor's Office, Helena
• Sarah Lawlor, Public Information Officer, Montana Commerce Department Tourism Division
• Victor Bjornberg, Tourism Development Coordinator, Montana Commerce Department Tourism Division
Front Line Staff Crisis Talking Points
Monitoring The Crisis Situation – Visitor Awareness & Concerns
Crisis Communications Case Studies
Going To The Sun Road Closure PR Example
East Glacier is Open PR Example
